Privacy Policy
How your data is collected, used & protected
Last updated:
1. Information We Collect
We collect limited information essential to provide secure authentication, matchmaking, and subscription management: • Profile Information: Mobile number (for WhatsApp OTP login), Full Name, Date of Birth, Gender, Preferred Language, and selected avatar. • Technical & Device Data: Device model, operating system version, unique device identifier, IP address, connection speed, socket telemetry, and app crash logs. • Call Metadata: Timestamps of initiated calls, call connection status, duration, call rating, and reporting logs. • Transaction Data: Subscription order IDs, purchase timestamps, pass type, and payment gateway confirmation receipts (e.g. Razorpay/Google Play). We NEVER collect or store credit/debit card numbers, CVV, or UPI PINs.
2. Live Audio & Video Call Privacy (No Stream Recording)
• Unrecorded Streams: Your live audio and video calls are transmitted peer-to-peer or via ultra-low-latency real-time servers using encrypted WebRTC protocols (powered by Agora.io). • Zero Permanent Recording: We do NOT record, intercept, or store live video feeds or voice streams of your 1-on-1 calls on our servers under standard operational mode. • Screenshot & Privacy Protection: The app enforces platform-level screen recording and screenshot restrictions where supported to protect user privacy.
3. Authentication & Verification
We utilize secure API endpoints and verified WhatsApp OTP delivery providers (such as Authkey.io) to authenticate your registered mobile number. All authentication tokens and API communications are encrypted via TLS/HTTPS 256-bit encryption.
4. How We Use Collected Information
Your data is processed strictly for the following purposes: • Matchmaking & Connection: Finding compatible users according to mutual language and availability preferences. • Trust, Safety & Enforcement: Investigating reported harassment, preventing spam, detecting ban-evasion, and maintaining a respectful community. • Subscription Fulfillment: Verifying pass payments and updating account access privileges in real time. • Service Improvement & Support: Resolving technical issues, debugging latency/connection errors, and answering customer support inquiries.
5. Third-Party Service Providers
We share minimum necessary data with trusted infrastructure providers: • Agora.io: Real-time audio and video communications infrastructure. • Razorpay / App Stores: Secure payment gateways processing subscription pass purchases. • Authkey.io: WhatsApp OTP delivery service. • Firebase / Google Cloud: Secure cloud infrastructure and push notifications. We NEVER sell, rent, or trade your personal data to third-party advertisers or data brokers.
6. Data Retention & User Rights (DPDP Act Compliance)
Under the Digital Personal Data Protection Act (DPDP Act) and applicable regulations, you enjoy full control over your personal data: • Right to Access & Correction: You can view and update your profile details directly from the Account screen. • Right to Erasure / Account Deletion: You can permanently delete your account and all associated profile data at any time from Profile -> Delete Account, or by emailing support@buddypartner.in. • Deletion Process: Upon account deletion, personal profile identifiers are permanently purged from active databases within 7 days, subject to statutory tax and financial transaction retention laws required by Indian authorities.
7. Cookies, Local Storage & Security Safeguards
• Local Secure Storage: We use encrypted local device storage (Flutter Secure Storage) to maintain encrypted session tokens and user preference states. • Data Security: We implement administrative, physical, and technical safeguards including encrypted database storage, strict role-based access control, and firewalled backend clusters to protect your information.
8. Privacy Inquiries & Grievance Redressal Officer
For any questions, clarifications, or requests regarding your personal data or privacy rights, please reach out to: • Grievance Officer: Nodal Grievance Redressal Officer • Privacy Email: support@buddypartner.in • Entity: Appquires Global LLP • Address: GF-001, Mauryansh Elanza, Shyamal Cross Rd, Satelite, Jodhpur Char Rasta, Satelite Police Station, Ahmadabad City, Ahmedabad- 380015, Gujarat, India
Community Guidelines
Standards for safe, authentic & respectful interactions
Last updated:
1. Respect & Courtesy for Everyone
BuddyPartner is built to foster friendly, meaningful, and respectful 1-on-1 conversations. • Zero Tolerance for Hate Speech: Harassment, racial slurs, religious intolerance, caste-based comments, disability shaming, or body shaming will result in immediate permanent suspension. • Respect Boundaries: If another user does not wish to speak or asks to end a call, respect their decision immediately.
2. Nudity, Sexual Content & 18+ Rules
• Adults Only: You must be 18 years of age or older. Minors are strictly prohibited from using BuddyPartner. • No Nudity or Sexual Acts: Displaying nudity, showing genitals, performing explicit sexual acts, or soliciting sexual services during live audio/video calls is strictly banned. • Zero Tolerance for CSAM: Any transmission or solicitation of child sexual abuse material results in immediate account ban, hardware device ban, and reporting to law enforcement agencies and cybercrime authorities.
3. Anti-Fraud & Off-Platform Solicitation Policy
• Keep Conversations In-App: Do NOT ask other users for personal phone numbers, WhatsApp numbers, Telegram usernames, or Instagram IDs to circumvent subscription rules or lure users off-platform. • No Financial Demands: Asking for money transfers, UPI payments, recharge requests, gift cards, or investment schemes is strictly banned. • Anti-Blackmail & Anti-Extortion: Threatening users with screenshots, extortion, or recording calls will lead to immediate criminal prosecution and platform bans.
4. Authenticity (No Impersonation or Fake Profiles)
• Real Information: Use accurate profile information and your genuine avatar representation. • No Impersonation: Do not pretend to be someone else, use photos of celebrities, or falsely claim to represent BuddyPartner staff or customer support.
5. In-App Reporting & Enforcement Actions
• How to Report: Use the in-call or post-call report button to flag any inappropriate behavior immediately. • Investigation & Penalty Hierarchy: 1. Formal Warning and calling feature restriction. 2. Temporary Account Suspension (24h - 7 days). 3. Permanent Account & Device Ban with complete forfeiture of active subscription passes.